Frequently Asked Questions

Quick answers for shopping, orders, returns, and seller onboarding.

How do I place an order on E-Click?

Browse a product, add it to your cart, choose your address and payment option, then confirm the order from checkout.

Can I buy from a specific category or shop?

Yes. You can open a category or shop page and browse products listed under that section.

Where can I track my order?

Open Shopper Orders from your account menu to see the current status and timeline for each order.

How do returns work?

You can cancel before packing. After delivery, eligible products can be returned within seven days through the order details page.

Which payment method is available?

Cash on delivery is currently available. You pay the delivery person when your order arrives.

How can I update my delivery address?

Open Shopper Address from your account menu to add an address, edit saved details, or choose a default delivery address.

How can a seller join E-Click?

Select Join Now or Become a Seller to open the seller dashboard and begin setting up a marketplace shop.

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